Terms and Conditions

• Terms of use

Thank you, for using Sabzifarm.

For your information: “Sabzifarm”, is a partnership firm incorporated under the Partnership Act with its registered office at Rajkot (Gujarat) (hereinafter referred as “We”/ “Sabzifarm”/ “Us”/ “Our”).

The terms and conditions/ terms of use ("Terms") governing the Sabzifarm (defined later) and the Services (defined later) follow:  

Acceptance of terms

These Terms are intended to make you aware of your legal rights and responsibilities with respect to your access to and use of the Sabzifarm’s website www.sabzifarm.in ("Site") and/or any related mobile or software applications (collectively referred to as, “Sabzifarm”) including but not limited to the services offered by Sabzifarm via the Sabzifarm or otherwise ("Services").

Your use/ access of the Sabzifarm shall be governed by these Terms and the Privacy Policy of Sabzifarm as available at https://sabzifarm.in/privacy (“Privacy Policy”). By accessing the Sabzifarm and/ or undertaking any sale-purchase transaction, you agree to be bound by the Terms including any additional terms and conditions and policies referenced herein and/or available by hyperlink on the Sabzifarm and acknowledge that it constitutes an agreement between you and Sabzifarm. You may not access the Sabzifarm and use the Services if you do not accept the Terms or are unable to be bound by the Terms/ the Privacy Policy.

These Terms may be updated from time to time by Sabzifarm without notice. It is therefore strongly recommended that you review these Terms, as available on the Sabzifarm, each time you access and/or use the Sabzifarm. In the event there is any conflict or inconsistency between these Terms and any other terms of use that appear on the Sabzifarm, these Terms will prevail.

The terms ‘visitor(s)’, ‘user(s)’, ‘you’, ‘your’, ‘customer(s)’ hereunder refer to the person visiting, accessing, viewing, browsing through and/or using the Sabzifarm at any point in time.

Should you need any clarifications regarding the Terms, please do write to us at info@sabzifarm.in

 

• Services overview

Sabzifarm is a platform for consumers to transact with third party sellers, who offering products/services for sale through the Sabzifarm. For abundant clarity, Sabzifarm does not provide any services to users other than providing the Sabzifarm as a platform to transact at their own cost and risk, and other services as may be specifically notified in writing. Services on the Sabzifarm are available to only select geographies in India.

Sabzifarm is not and cannot be a party to any transaction between you and the third party sellers, or have any control, involvement or influence over the products purchased/services availed by you from such third party sellers (including the prices of such products/services charged by such third-party sellers). Sabzifarm therefore disclaims all warranties and liabilities associated with any products/services offered on the Sabzifarm.

​

• Eligibility

Persons who are “incompetent to contract” within the meaning of the Indian Contract Act, 1872 including minors, undischarged insolvent etc. are not eligible to use/access the Sabzifarm. However, if you are a minor, i.e. under the age of 18 years, you may use/access the Sabzifarm under the supervision of an adult parent or legal guardian “competent to contract” who agrees to be bound by these Terms.

Sabzifarm is intended to be a platform for end-consumers desirous of purchasing product(s)/availing services for domestic / self-consumption.

In order to determine compliance with eligibility criteria, Sabzifarm uses inter alia algorithms and/or pre-determined criteria-based technology and accordingly, from time to time, your usage may be restricted or blocked on account of overlap with such algorithms/pre-determined criteria. In such cases, if you are a genuine user of the Sabzifarm, please contact us for assistance.

If you are using the Sabzifarm on behalf of any person/ entity, you represent and warrant that you are authorized to accept these Terms on behalf of such person/ entity. Further, you and such person/ entity agree to be jointly, severally liable and indemnify us for violations of these Terms.

​

• Account & Registration Obligations

All users must register and log in for placing orders on the Sabzifarm. You must keep your account and registration details current and correct for all communications related to your purchases from the Sabzifarm. By agreeing to the Terms, you agree to receive promotional, transactional or other communications, and newsletters from Sabzifarm and its group companies/ affiliates. You can opt out from such communications and/or newsletters by using the opt out options as available in such communications. You can also change your notification preferences as available in your profile section of Sabzifarm. 

When you access and use the Sabzifarm, Sabzifarm may collect your personally identifiable information, including but not limited to name, email address, address, mobile phone number, and other contact details, preferences and information about the pages on the Sabzifarm you visit/access, the links you click on the Sabzifarm, the number of times you access a particular page/feature. We may also collect information pertaining to the transactions you undertake on the Sabzifarm including financial information, and any other such information as may be required to provide you with services and to administer the Sabzifarm. Personal data and identifiable Information so collected will be subject to Sabzifarm’s Privacy Policy. 

By registering your mobile number with us, you provide your consent to be contacted by us or through a third party service provider via phone calls, SMS notifications, mobile applications and/or any other electronic mode of communication in case of any order or shipment or delivery or customer support related updates or for other correspondence as may be required in due course of provision of our Services.

​

• Limited Licence & access

Subject to the provisions set out in these Terms, Sabzifarm grants you a personal, limited, non-exclusive, non-transferable and revocable license to access (for personal use only) the Sabzifarm and avail the Services, only as expressly permitted in these Terms. Provided that you shall not download (other than page caching) or modify any portion thereof, except with express prior written consent of Sabzifarm. Such limited license does not include/permit any resale or commercial use of the Sabzifarm or its contents; any collection, use or derivative use of the Sabzifarm, its contents, any product listings, descriptions, or prices; any downloading or copying of information for the benefit of another third party; or any use of data mining, robots, or similar data gathering and extraction tools.

You hereby agree and undertake not to use, host, display, upload, modify, publish, transmit, update or share any information/ content/ message/ language/ document (including pursuant to gifting services/ printing services/ orders to be delivered to someone else-3rd party recipients/ messages to be delivered along with the order) (whether in writing or otherwise while communicating on the Sabzifarm including but not limited to communicating with our support agents or delivery partners, through any medium) which (“Prohibited Conduct”):

Belongs to another person and to which you do not have any right or full rights;

Is harmful, threatening, abusive, indecent, discriminatory, tortious, vulgar, profane, harassing, blasphemous, defamatory, problematic, obscene, pornographic, paedophilic, libellous, invasive of another’s privacy, hateful, or racially, ethnically objectionable, disparaging, relating or encouraging money laundering or gambling, or otherwise offensive, objectionable, menacing, inappropriate or unlawful in any manner whatever; 

Contains material that violates the standards of the Services;

Accuses others of illegal activity, or describes physical confrontations;

Attempts to impersonate another person or entity;

Disguises or attempts to disguise the origin of your messages, content, including but not limited to by: (a) submitting your content under a false name or false pretences; or (b) disguising or attempting to disguise the IP address from which your content is submitted;

Harms minors in any way;

Infringes any patent, trademark, copyright or another proprietary/intellectual property right;

Violates any applicable law and/ or may result in a civil/ criminal liability;

Contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer resource;

Threatens the unity, integrity, defence, security or sovereignty of India, friendly relations with foreign states, or public order or causes incitement to the commission of any cognizable offence or prevents investigation of any offence or is insulting any other nation;

Is misleading or known to be false in any way; and/ or

Attempts to do any of the foregoing.

You acknowledge that Sabzifarm has no obligation to monitor your – or anyone else's – access to or use of the Services for violations of the Terms, or to review or edit any content. However, we have the right to do so for the purpose of operating and improving the Services (including without limitation for fraud prevention, risk assessment, investigation and customer support purposes), to ensure your compliance with the Terms and to comply with applicable law or the order or requirement of legal process, a court, consent decree, administrative agency or other governmental body.

Any and all liability arising out of or relating to violation of these Terms including in relation to the aforesaid information/ content/ message is your sole and absolute responsibility, and not of Sabzifarm.

Sabzifarm or any portion of the Sabzifarm may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express prior written consent of Sabzifarm. 

You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of the Sabzifarm or of Sabzifarm and/or its group companies/ affiliates without the express prior written consent of Sabzifarm.

You may not use any meta tags or any other “hidden text” utilizing Sabzifarm’s name or trademarks without the express prior written consent of Sabzifarm.

You shall not attempt to gain unauthorized access to any portion or feature of the Sabzifarm, or any other systems or networks connected to the Sabzifarm or to any server, computer, network, or to any of the services offered on or through the Sabzifarm, by hacking, ‘password mining’ or any other illegitimate means.

Any unauthorized use shall automatically terminate the permission or license granted by Sabzifarm determined at Sabzifarm’s sole discretion.

​

• Advertising

Part of the website may contain advertising information or promotional material or other material submitted to Sabzifarm by third parties/ brands or customers. Responsibility for ensuring that material submitted for inclusion on the Sabzifarm complies with applicable international and national law is exclusively on the party providing the information/material. Your correspondence or business dealings with, or participation in promotions of, advertisers (other than Sabzifarm) found on or through the Sabzifarm, including payment and delivery of related goods or services, and any other terms, conditions, warranties or representations associated with such dealings, shall be solely between you and such advertiser. Sabzifarm will not be responsible or liable for any error or omission, inaccuracy in advertising material or any loss or damage of any sort incurred as a result of any such dealings or as a result of the presence of such other advertiser(s) on the Sabzifarm.

For any information related to a charitable campaign ("Charitable Campaign") sent to customers and/or displayed on the Sabzifarm where customers have an option to donate money by way of (a) payment on a third-party website; or (b) depositing funds to a third-party bank account, Sabzifarm is not involved in any manner in the collection or utilisation of funds collected pursuant to the Charitable Campaign. Sabzifarm does not accept any responsibility or liability for the accuracy, completeness, legality or reliability of any information related to the Charitable Campaign. Information related to the Charitable Campaign is displayed for informational purposes only and the customers are advised to do an independent verification before taking any action in this regard.  

As part of the advertising/ marketing/ visibility campaigns, brands/ advertisers / sponsors may run banner contents/ sampling schemes/ contests/ flyers distributions/ other such promotional campaigns on/ via the Sabzifarm/ Sabzifarm. Notwithstanding anything to the contrary, you agree that to the fullest extent permitted under law, Sabzifarm shall not have any liability in relation to such campaigns (including contests/ contest rewards), which shall be a bipartite arrangement between you and the brands/ advertisers / sponsors, including with respect to fulfilment of obligations as specified thereunder. Participation in such campaigns, accessing any embedded third-party link, scanning codes and/ or availing services pursuant to such campaigns shall be at your own risk and additionally, be governed by the terms and conditions of the campaigns and of the relevant brands/ advertisers / sponsors. Sabzifarm makes no representation or warranty of any kind, either express or implied, with respect to the campaigns (including contest / contest rewards). The brand/ advertiser/ sponsor shall be solely responsible for fulfilment thereto.

 

• Disclaimers

You acknowledge and undertake that you are accessing the Services on the Sabzifarm and transacting at your own risk and are using your best and prudent judgement before entering into any transactions. Sabzifarm makes best efforts to display available products, including in respect of their colour, size, shape and appearance, as accurately as possible. However, as the same are representative, the actual color, size, shape and appearance may have variations from the depiction on your mobile/computer/ display screen.

Sabzifarm does not make any representation or warranties in respect of the products (including digital goods) available on the Sabzifarm nor does Sabzifarm implicitly or explicitly support or endorse the sale or purchase of any such products on the Sabzifarm, including relating to availability, usability, redemption or acceptance of such products on any other platform. Sabzifarm accepts no liability for any error, inaccuracy or omission of third parties or for information/inputs received from third parties and provided to you through the Sabzifarm or otherwise. To clarify, the terms and conditions of the third-party seller/ issuer/ brand of products (including digital goods such as software’s/ gift cards/ vouchers) shall apply to you in addition to these Terms.

You acknowledge and agree that Sabzifarm shall not, at any time, have any ownership, control, and/or title to any product(s), which is subject to a bipartite sale and purchase contract between you and the relevant third-party seller. Sabzifarm does not have any control over the quality, merchantability and fitness for a particular purpose, failure to provide or any other aspect whatsoever of the product(s) and is not responsible for damages or delays on account of products which are out of stock or unavailable. 

​

• Delivery Partners

We facilitate delivery of orders placed on the Sabzifarm through independent contractors, i.e. delivery partners, on a principal-to-principal basis. For abundant clarity, the delivery partners are neither employees nor agents of Sabzifarm, and they are purely associated with Sabzifarm as independent service providers on a principal-to-principal basis and are not exclusively bound by Sabzifarm to provide delivery services at any given point. To clarify, there exists no principal – agent relation between Sabzifarm and the delivery partner, and as such, Sabzifarm, in no case whatsoever, can be held liable for the act(s)/ omission(s) of the delivery partner.

You are expected to respect the dignity and diversity of delivery partners and also enable provision of a secure and fearless gig/ platform work environment for the delivery partners including prevention and deterrence of harassment (including sexual harassment) towards delivery partners. We reserve the right to withhold your access to the Sabzifarm and otherwise limit your access to the Sabzifarm at our absolute discretion if you behave with a delivery partner in a manner which is discourteous, disrespectful, or abusive, or which otherwise may be deemed to be inappropriate or unlawful. You are expected to treat all delivery partners with courtesy and respect. The consequences of any such inappropriate action of yours, including claims made/ compensation claimed by any delivery partner, shall be to your account entirely.

​

• Reviews, Feedback, Submissions

All reviews, comments, feedback, suggestions, ideas, and other submissions disclosed, submitted or offered on the Sabzifarm or otherwise disclosed, published, submitted or offered in connection with use of the Sabzifarm/Services (collectively, the “Comments”) shall be and remain the property of Sabzifarm. In consideration of availing the Services on the Sabzifarm and by submitting your Comments, you hereby irrevocably grant Sabzifarm and its group companies/ affiliates a perpetual, irrevocable, world-wide, non-exclusive, fully paid and royalty-free, assignable, sub-licensable and transferable license and right to use your Comments and all intellectual property rights therein for any purpose including advertisements and marketing. 

Sabzifarm will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from any Comments, and publish, display and distribute any Comments submitted for any purpose whatsoever without restriction. Sabzifarm is and shall be under no obligation to: (a) maintain any Comments in confidence; or (b) pay compensation for any Comments or use of any Comments; or (c) respond to any Comments. You agree that any Comments submitted by you on the Sabzifarm will not violate the Terms or any right of any third party, including copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you on the Sabzifarm will be or contain libellous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mails or any form of ‘spam’. Sabzifarm does reserve the right (but assumes no obligation) to monitor, edit and/or remove any Comments submitted on the Sabzifarm. You hereby grant Sabzifarm the right to use names that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, or otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, responsible for the content of any Comments you make and you agree to indemnify the Sabzifarm, its group companies, affiliates, and their respective directors, employees, officers, agents and representatives (“Sabzifarm Parties”) against all claims, loss and liabilities resulting from any Comments you submit.

Further, any reliance placed on the Comments available on the Sabzifarm from a third party/ other users shall be at your sole risk and expense.

​

• Intellectual Property

Sabzifarm and/ brand/seller partners (as the case may be) expressly reserve all intellectual property rights in all text, programs, products, processes, technology, images, content and other materials which appear on the Sabzifarm. Access to or use of the Sabzifarm does not confer and should not be considered as conferring upon anyone any license, sub-license to any intellectual property rights. All rights, including copyright, in and to the Sabzifarm are owned by or licensed to Sabzifarm. Any use of the Sabzifarm or its contents, including copying or storing it or them in whole or part is prohibited without the express prior written consent of Sabzifarm.

You may not modify, distribute or re-post anything on/ from the Sabzifarm for any purpose. The names and logos and all related product and service names, design marks and slogans are the trademarks/service marks of Sabzifarm, its partners or its suppliers/service providers. All other marks are the property of their respective owners. No trademark or service mark license is granted in connection with the materials contained on the Sabzifarm. Access to or use of the Sabzifarm does not authorize anyone to use any name, logo or mark in any manner. References on the Sabzifarm to any names, marks, products or services of third parties or hypertext links to third party sites or information are provided solely as a convenience to you after having express consent from third parties and do not in any way constitute or imply Sabzifarm’s endorsement, sponsorship or recommendation of the third party, the information, its product or services.

Sabzifarm may display third party content (including embedded content) or links to third-party web pages, content, applications, products and services, including advertisements and promotions (collectively, “Third Party Content”) as a service to those interested in this information. We do not control, endorse or adopt any Third-Party Content, including that the inclusion of any link does not imply affiliation, endorsement or adoption by Sabzifarm of any site or any information contained therein, and can make no guarantee as to its accuracy or completeness. You acknowledge and agree that we are not responsible or liable in any manner for any Third-Party Content and undertake no responsibility to update or review such Third-Party Content.

Sabzifarm is not responsible for the content of any third-party sites and does not make any representations regarding the content or accuracy of material on such sites. If you decide to access a link of any third-party website and/ or avail any service pursuant to the same, you do so entirely at your own risk and expense.

      Report Intellectual Property Rights Infringement

Sabzifarm respects the intellectual property(ies) of other entities. If you believe that your intellectual property rights have been violated/used in any manner which results in infringement, then please inform us at info@sabzifarm.in

We will evaluate the contents of your notice and will respond within a reasonable period of time. We may take such action as we deem appropriate in keeping with applicable law and our policies, we may also reach out to you for additional details. It may be noted that reporting inaccurate, false or misleading information to Sabzifarm may result in civil and/or criminal liability.

You agree to indemnify Sabzifarm for all claims brought by a third party(ies) against Sabzifarm arising out of or in connection with the submission of your email at info@sabzifarm.in

​

• Privacy Policy

Sabzifarm respects your privacy and values the trust you place in it. Sabzifarm’s ‘Privacy Policy’ https://Sabzifarm.in/privacy details the manner in which information relating to you is collected, used and disclosed. Customers are advised to read and understand our Privacy Policy carefully, as by accessing the Sabzifarm you agree to be bound by the terms and conditions of the Privacy Policy and consent to the collection, storage and use of information relating to you as provided herein.

Our Privacy Policy shall be deemed to have been incorporated into these Terms by reference, and is subject to change from time to time.

 

• Information Disclosure

To protect against the loss, misuse and alteration of the information under its control, Sabzifarm has in place appropriate physical, electronic and managerial procedures. Although Sabzifarm endeavours to safeguard the confidentiality of your personally identifiable information, transmissions made by means of the internet cannot be made fully secure. By using the Sabzifarm, you agree that Sabzifarm will have no liability for disclosure of your information due to errors in transmission and/or unauthorized acts of third parties.

Call Recording: All calls between you and us (including between you and the delivery partners) (directly or indirectly through a third party) may be recorded by us or the third party engaged by us. All such calls may be recorded including for internal training and quality purposes by us and/or any third party appointed by us. You explicitly agree and permit Sabzifarm and the third party engaged by Sabzifarm, to record all the calls with you and to share it with our authorized personnel / delivery partners and relevant third parties for the purposes set out above. 

You also explicitly agree and permit Sabzifarm to share any data (including call recordings) related to you with its group companies/ affiliates and/or the governmental/ regulatory authorities, if required under any law.

 

• Misrepresentation

Sabzifarm shall assume no responsibility for any communication not authorised by Sabzifarm with respect to any offers, promotions, houseful sale, etc. This includes, but is not limited to, any fraud or misrepresentation caused by any third-party administrators resulting in loss or injury to the user. Users are cautioned that Sabzifarm does not run any call centre, and does not make available for communication any landline/mobile number/email ID/social media channel/any other electronic means to its users, except as specifically set out in these Terms and to that end, you are cautioned against unauthorised persons/ fraudsters and imposters claiming to be calling/ answering on Sabzifarm’s behalf. In case any user wishes to communicate, the user may communicate at the following/email apart from the faster in app Chat option: Email: info@sabzifarm.in; Attention: Mr. Mohit Chovatiya.

Please note: Sabzifarm does not solicit confidential information such as OTP/CVV/PIN NUMBER/Card number either through call or mail or any other means, neither will Sabzifarm ask you to share any sensitive data or information via email or telephone. If you receive any such request by email or telephone, please do not respond/divulge any sensitive data or information. Please do not reveal these details to fraudsters and imposters claiming to be calling on Sabzifarm’s behalf. 

Please report suspicious activities to info@sabzifarm.in.

 

• You Understand, Agree & Confirm

That you shall be solely responsible for providing the correct delivery details, including recipient name, address, contact details, etc. and making the payments against all orders placed through your account, whether for delivery to your own address or someone else’s address. Sabzifarm shall not have any liability/ obligation in this respect (including accepting any refund/ order cancellation requests).    

That if any product delivery is returned from its destination (including as a result of you providing incorrect name or address or other incorrect/misleading information or recipient’s unavailability or refusal to accept the order at the time of delivery), Sabzifarm shall not be liable for the same/ responsible to make re-delivery. Any costs incurred by Sabzifarm in this respect shall be borne by you.

That while Sabzifarm makes best endeavours to ensure that Products/Services are delivered to you within the period reflected at the time of placing the order, Sabzifarm does not make any representation, guarantee or warranty in relation to the delivery time as the estimated delivery time may be changed without notice and there could be delays for reasons beyond the reasonable control of Sabzifarm such as availability of third party delivery service providers, demand, traffic and weather conditions, a force majeure event, the location provided by the customer(s), the customer(s) being unresponsive on call, delivery partner(s) facing any on-ground challenges (including any issues with their delivery vehicles, society providing entry to them without any hassles or delays) etc. 

The order will ordinarily be delivered when a person is able to receive the order at the address provided by you. You shall be solely responsible for the products in case you direct the delivery partner to leave the same at your doorstep and/or handover the same to any other person. In such cases, you shall not claim any amount/refund from Sabzifarm in case of any loss/damage to/deficiency in any products/Service. You expressly disclaim Sabzifarm from all the liabilities which may arise by virtue of the order being left unattended for a period of time. This includes but is not limited to theft, tampering, contamination, and the result of any change in temperature of the products.

That in case of cash on delivery orders placed through your account (whether for delivery to your own address or some other/ someone else’s address), it shall be your sole responsibility and obligation to make the cash amount payment/ ensure that such payment is made and further ensure that the same is accurate (i.e. neither less nor additional cash amount is paid to the delivery partners). We shall not be liable for any discrepancy in this respect. 

To use the Services provided by Sabzifarm for lawful purposes only, and comply with all applicable laws and regulations while using/accessing and transacting on the Sabzifarm.

That you will provide authentic and true information in all instances where any information is requested of you. Sabzifarm reserves the right to confirm and validate the information and other details provided by you at any point of time.

That if at any time, the information provided by you is found to be false or inaccurate (wholly or partly), Sabzifarm shall have the right in its sole discretion to reject registration, cancel all orders, and debar you from using its Services and other affiliated services in the future without any prior intimation whatsoever, and without any liability to you.

That you are accessing the Services made available by Sabzifarm and transacting at your sole risk and are using your best and prudent judgement before entering into any transaction through the Sabzifarm.

That transactions through the Sabzifarm may be subject to delivery charges, handling charges, convenience charges, small cart charges, high demand surge charges, rain surge charge, print charges, gift charges or such other fees/charges as may be levied from time to time (“Service Charges”). You shall be informed of such Service Charges prior to placing your order on the Sabzifarm at the stage of check-out. By placing the order, you agree to pay for such Service Charges. Service Charges may vary from order to order, which may be determined on multiple factors such as order/ cart value, distance, time of the day, time taken, demand for delivery, real time analysis of traffic and weather conditions, seasonal peaks or such other parameters as may be determined from time to time. Further, Sabzifarm may from time to time offer to the customers credits, discounts, promo codes, vouchers or any other form of cashback that it may decide at its discretion. Sabzifarm reserves the right to modify, convert, cancel and/or discontinue such credits, promo codes or vouchers, as it may deem fit.

That before placing an order, you acknowledged to have checked and reviewed the product description carefully and in sufficient detail. By placing an order on the Sabzifarm, you agree to be bound by the conditions of sale included in the item’s description without exception.

That by using the Sabzifarm or any Services, you may encounter content that may be deemed by some to be offensive, indecent, or objectionable, which content may or may not be identified as such. You agree to use the Sabzifarm and any Service at your sole risk and that to the fullest extent permitted under applicable law, the Sabzifarm Parties shall have no liability to you for any content that may be deemed offensive, indecent, or objectionable to you.

Sabzifarm is constantly evolving in order to provide the best possible experience and information to its customers. You acknowledge and agree that the form and nature of the Services which Sabzifarm provides, may require affecting certain changes in it, therefore, Sabzifarm reserves the right to suspend/cancel, or discontinue any or all products or services at any time without notice, make modifications and alterations in any or all of its contents, products and services contained on the Sabzifarm without any prior notice.

We, the software, or the software application store that makes the software available for download may include functionality to automatically check for updates or upgrades to the software. Unless your device, its settings, or computer software does not permit transmission or use of upgrades or updates, you agree that we, or the applicable software or software application store, may provide notice to you of the availability of such upgrades or updates and automatically push such upgrade or update to your device or computer from time-to-time. You may be required to install certain upgrades or updates to the software in order to continue to access or use the Services, or portions thereof (including upgrades or updates designed to correct issues with the Services). Any updates or upgrades provided to you by us under the Terms shall be considered part of the Services.

In our effort to continuously improve the Sabzifarm and Services, we undertake research and conduct experiments from time to time on various aspects of the Services and offerings, including our apps, websites, user interface and promotional campaigns. As a result of which, some customers may experience features differently than others at any given time. This is for making the Sabzifarm better, more convenient and easier to use, improving customer experience, enhancing the safety and security of our services and offerings and developing new services and features. 

 

• Taxes on your Order

In respect of the order placed by you, Sabzifarm shall issue documents like order summary, tax invoices, etc. as mandated per the applicable law and common business practices. Your order may have following components and corresponding documents:

Supply of goods by third party sellers listed on Sabzifarm- Tax Invoice cum Bill of Supply issued on behalf of the third-party seller;

Supply of services by Sabzifarm or third-party service provider - Tax Invoice issued by Sabzifarm or third-party service provider;

The above documents can be seen on the order summary page once the goods have been delivered to you.

You acknowledge and agree that entitlement to any GST benefits with respect to goods/services purchased through Sabzifarm shall be subject to the GST terms and conditions (in addition to these Terms) and submission of valid GST number by you, as displayed and required at the time of order placement on the Sabzifarm. Such GST terms and conditions shall be deemed to have been incorporated into these Terms by reference, and is subject to change from time to time.

Taxes are not levied on all products, because we are also providing service for goods, which are free from taxes as per Government rules.

​

• Order Cancellation

You acknowledge that (a) your cancellation, or attempted or purported cancellation of an order or (b) cancellation due to reasons not attributable to Sabzifarm, shall amount to your breach of the Terms and any such request shall be permitted subject to acceptance of the same by Sabzifarm. For any permitted cancellations, we will initiate a refund, if any, against the relevant product/ order, which may be in the form of promotional codes/ coupons which shall be available for use against a subsequent invoice for transactions on the Sabzifarm, in accordance with the specified terms, if any, such as validity period.

Orders may be cancelled by Sabzifarm in any of the following cases: (a) if it is suspected that a customer has undertaken a fraudulent transaction, or (b) if it is suspected that a customer has undertaken a transaction which does not conform to or violates these Terms, or (c) in case of unavailability of product(s), or (d) for any reason outside the control of Sabzifarm, including causes for delivery-related logistical difficulties. For such cancellations, Sabzifarm will initiate a refund, if any, against the relevant product/ order, within approximately 72 hours.  

Further, Sabzifarm aims to ensure that specifications and prices of all products / services offered for sale are true and correct. While precautions are taken to ensure accuracy thereof, at times, the specifications / prices may not be current or may be inaccurate on account of technical issues, typographical errors or incorrect product/service information provided to Sabzifarm by third-party sellers and in such an event, you shall be notified as soon as such error comes to the notice of Sabzifarm. In each such case, notwithstanding anything to the contrary, Sabzifarm reserves the right to cancel the order and initiate a refund, if any, against the relevant order/product in the form of credit/ cashback/ coupon/ promotional codes for the value of the relevant product/ order which shall be available for use against a subsequent invoice for transactions on the Sabzifarm, in accordance with the specified terms, if any, such as validity period. 

We reserve the right to deny access to non-complying users / users that appear to be involved in fraudulent transactions at any time or cancel any orders placed by them in future.

 

• Returns & Refunds

Products once delivered are non-returnable/ non-replaceable/ non-exchangeable, save and except: (a) if the product is damaged, defective, expired at the time of delivery or incorrectly delivered, and (b) if the return/ exchange policy listed with respect to the relevant product expressly and specifically permits the same – if so, the return/ exchange requests shall be processed in accordance with the terms of the relevant policy, including the specified timelines and conditions. You are requested to read the return policy of each product as available on the Sabzifarm before raising any request for return/ exchange or refund.

For digital goods (including gift cards/ vouchers), no return/ refund shall apply, and you are required to connect with the relevant issuer/ seller in case of any issues including but not limited to, validity, usage restrictions and/ or redemption related issues. For any such issues, please refer to the issuer/ seller's terms and conditions that apply to you in addition to these Terms.

All refunds for permitted returns and permitted cancellations will be processed within 1 day from the date of return/ cancellation approval of the product subject to satisfactory checks. 

Unless otherwise stated and/or as mutually agreed between Sabzifarm and the Customer, for payments made through electronic means such as debit card, credit card, net banking, UPI, etc., refunds shall be processed in the same manner as they are received or provided in the form of credit/ cashback/ coupon/ promotional code which shall be available for use against a subsequent invoice for transactions on the Sabzifarm, in accordance with the specified terms, if any, such as validity period. Refund amount in the form of credits will reflect in Your account based on respective banks policies. Provided that, refunds, if any, for products purchased on cash on delivery basis shall be refunded by way of promotional codes only which shall expire after 30 days from the date of issuance. Users can opt-in for a promotional code refund for online payments as well.  Refunds cannot be transferred back to any other payment method once the credit/ cashback/ coupon/ promotional code is initiated. All other promotional codes issued shall expire within 3 days from the date of its issuance. 

All refunds shall be made in Indian Rupees only.

 

• Sabzifarm Cashback

The following terms shall be in addition to and not in substitution of or derogation to the other terms governing the use/access of Sabzifarm.

Cashback shall mean the grant of credit for the amount of eligible cashback, which shall be added to and reflected on the user’s account, and shall in no event imply that the cashback shall be credited to a user’s bank account or card account or refunded in cash at any time.

Cashback will be either transactional or promotional. A user will be entitled to Cashback only as specified by Sabzifarm.

No Cashback shall be available for orders which are cancelled. Any Cashback offered may be recovered by Sabzifarm, without notice to the user, in such cases. Any Cashback offered for orders for which a refund claim is made, whether in part or in full, shall be adjusted to remove Cashback attributable to the extent of the order refunded. This condition shall apply strictly and notwithstanding the display of cashback on any specific item(s) listed on the Sabzifarm as an item specific cashback.

Sabzifarm reserves the right to, without liability or prejudice to any of its other rights, at any time, without previous notice and from time to time, withdraw/suspend / amend/cancel the Cashback offers, and the terms applicable thereto.

Any kind of transactional and/or promotional Cashback will reflect in a user’s Sabzifarm account within approximately 24-48 hours; however, for some coupons it can take 7 working days from the delivery of the order for the cashback to reflect. The validity period thereof shall be 90 days and 60 days for transactional and promotional Cashback respectively from the date of credit, unless a different time period is specified by Sabzifarm. 

Sabzifarm does not in any manner endorse or support or promote, in any specific manner, the purchase of products or undertaking of transactions inter alia which are subject to Cashback.

Cashback and discount codes may not be applicable on certain products/ services, as may be determined by Sabzifarm, from time to time.

 

• Promotional Terms

These additional terms apply to promotional campaigns live on the Sabzifarm from time to time (“Offer”). Users who place orders on Sabzifarm and satisfy eligibility criteria set forth by Sabzifarm or its collaboration partners for the specific promotional campaign shall be termed as “Eligible Customer(s)”.

Offers shall run for the duration decided by Sabzifarm, at its sole discretion and may be prematurely revoked without prior notice.

If the Offer is based on a minimum order value/specific to a product category, the Offer will stand cancelled if the products are returned by the Eligible Customer or for which refund is given by Sabzifarm or if the order for such products are cancelled by the Eligible Customer. On or after being provided the benefit/prize of the relevant Offer and availing/redeeming the same, the Eligible Customer acknowledges and agrees that the order placed on the Sabzifarm cannot be returned and/or refunded.

Sabzifarm Parties shall not, in any way, be liable for the services provided by third parties upon availing/redeeming the offer/voucher/prize.

Eligible Customers hereby provide their consent to Sabzifarm to share the Eligible Customer’s contact details (“Information”) with Sabzifarm’s authorised third parties for making the Offer available to such Eligible Customer. Such Information will be governed by the third party’s privacy policy/ies and you are encouraged to acquaint yourself with and agree to their policies before participating in the Offer.

Eligible Customers may only avail the Offer if account settings on the Sabzifarm have been set to India and the billing address is in India.

Sabzifarm reserves the absolute right to or alter any of these terms at any time without prior notice.

Offer can neither be sold, transferred, encashed or exchanged for any other products nor clubbed with any other Offer.

Sabzifarm accepts no liability, whether jointly or severally, for any errors or omissions of any third party in relation to the Offer.

The voucher/prize/benefit details will be sent to the Eligible Customer via e-mail/message/WhatsApp/in-app.

Sabzifarm, in its sole discretion reserves the right to exclude any Eligible Customer from the Offer and/or to cancel all or part of the Offer, without any liability on its part, if it believes that the Eligible Customer has (a) breached any of these terms, additional promotional activity terms and conditions, Sabzifarm terms and conditions and/or Privacy Policy; (b) acted or has the intention of acting in a dishonest or fraudulent manner, or in bad faith; (c) tampered with the entry process or the operation of the Offer; (d) acted in a disruptive manner.

By participating in the Offer, Eligible Customers will be deemed to have accepted these terms along with specific promotional activity terms and conditions made available to the Eligible Customer and expressly agree that: (a) Sabzifarm Parties will not be liable or responsible for any loss or damage whatsoever that the Eligible Customer may suffer, directly or indirectly, in connection with this Offer, including for any theft, loss or misuse of the Offer or the Information; and (b) Sabzifarm will not mediate any disputes or differences between the Eligible Customer and the third parties in relation to this Offer.

 

• Payment’s Facility and Related Information

All the payments towards the orders and/or any services shall be compulsory in Indian Rupees only. 

The information with respect to the accepted payment methods on the Sabzifarm shall be displayed at the time of making payment for an order which may include but not limited to credit card or debit card; net banking; UPI; cash on delivery or any other RBI approved payment mode as may be reflected on the Sabzifarm from time to time. Cash on delivery may not be permitted for certain orders.

To facilitate the payments, you acknowledge and agree that Sabzifarm may use certain third-party vendors and service providers, including payment gateways, to process payments and manage payment card information. If you are directed to any third-party payment processor, you will be subject to terms and conditions governing use of that third party’s service and we shall have no liability towards the same.

With respect to the payment details provided by you to avail the payment facility, you represent, warrant and covenant that you are legally entitled and/or authorized to provide such payment details and make payments using such payment details. You shall be solely liable for the payments done through payment details and you confirm that use of such payment details by you does not violate any applicable law.

The payment facility provided by Sabzifarm is neither a banking nor a financial service but is merely a facilitator providing an electronic, automated online electronic payment system, and receiving payment on orders placed at Sabzifarm using the existing authorized banking infrastructure and card payment gateway networks, as may be applicable.

You agree and confirm that in respect to certain payment methods, the respective issuer may charge you an additional fee i.e. transaction fees or other fees, for the purpose of processing your payment transaction.

 

• Order History

If you delete an order from your order history through your account on the Sabzifarm, your order details will no longer be visible to/ accessible by you through your account. To clarify, for orders placed for someone else, your action shall not impact visibility of the order details as accessible through that person’s account, where the order details were available. 

You understand that your action shall be irreversible and no support will be offered on such deleted order(s) (whether to you or for orders placed for someone else, that other person) including complaints, retrieval/ information/ invoice request, cancellation, return, replacement, or exchange. Order once deleted will however remain present in Sabzifarm's records in accordance with the Privacy Policy and be subject to our records retention policies and applicable law, including any statutory retention requirements. Please note that there may be cases beyond the control of Sabzifarm where the deleted order/ order details may be traced/ be visible, for reasons such as due to server problem a data will be erase.

any interruptions, service or technology failure or problems in use of the internet and electronic communications or other systems outside the control of Sabzifarm.

order details still being available on your/ for orders placed for someone else, that person’s email, messages or other modes of communication where the order details were available.

any stakeholder (including third party or delivery partner) reaching out to you through the information you choose to share with them directly.

payment pertaining to such an order being available in bank statements.

 

• Grievance Redressal Mechanism

For any order related issue, you may first reach out to us via chat support on the Platform for real time basis resolution.

In accordance with applicable law, including the Information Technology Act, 2000 and the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 and the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020 the name and contact details of the Grievance Officer and Nodal Officer who can be contacted for any complaints or concerns pertaining to the Sabzifarm, including those pertaining to breach of the Terms or any other policies are published as under:

Details of the Grievance Officer

Sabzifarm Owner

Email address: info@sabzifarm.in

​

• Indemnity

Notwithstanding anything to the contrary, You agree to indemnify, defend, and hold harmless the Sabzifarm Parties from and against any third party claims, damages (actual and/or consequential), actions, proceedings, demands, losses, liabilities, costs and expenses (including reasonable legal fees) suffered or reasonably incurred by them arising as a result of, or in connection with: (a) Your Comment and/ or content, (b) your unauthorized use of the Sabzifarm/ Services, or products or services included or advertised in the Services; (c) your access to and use of the Services; (d) your violation of any rights of another party; or (e) your breach of these Terms (including Privacy Policy and any infringement by you of the intellectual property rights of any third party) and/ or applicable law. We retain the exclusive right to settle, compromise and pay, without your prior consent, any and all claims or causes of action which are brought against us. We reserve the right, at your expense, to assume the exclusive defence and control of any matter for which you are required to indemnify us and you agree to cooperate with our defence of these claims. You agree not to settle any matter in which we are named as a defendant and/or for which you have indemnity obligations without our prior written consent. We will use reasonable efforts to notify you of any such claim, action or proceeding upon becoming aware of it. This clause shall survive the expiry or termination of these Terms.

 

• Limitation of Liability

Notwithstanding anything to the contrary: 

Sabzifarm Parties shall not be liable for any claims, damages or losses to the customer or any other person other than as established by a non-appealable order of a court of Rajkot jurisdiction.

Subject to the above, the maximum aggregate liability of the Sabzifarm Parties, if any, as so established and ordered, shall in no event extend beyond refund of the money charged from the relevant user for purchases made pursuant to the relevant order with respect to which such liability has arisen and been established.

Sabzifarm shall not be liable, under any circumstances, whether in contract or in tort, for any indirect, special, consequential, exemplary, punitive or incidental losses or damages, including on grounds of loss of profit, loss of reputation or loss of business opportunities.

You must commence any legal action against Us within one (1) year after the alleged harm initially occurs. Failure to commence the action within that period shall forever bar any claims or causes of action regarding the same facts or occurrence, notwithstanding any statute of limitations or other law to the contrary. within this period, any failure by Us to enforce or exercise any provision of these Terms or any related right shall not constitute a waiver of that right or provision.

 

• Termination

Sabzifarm, in its sole discretion and without liability, reserves the right to terminate or refuse your registration, terminate your use of the Sabzifarm/ Services and/ or refuse to permit/ restrict your usage/access to the Sabzifarm/ Services, without notice, with or without cause including if Sabzifarm has reason to believe (including through evaluating usage patterns), whether by notice or otherwise that: (a) you do not conform to the eligibility criteria, or the eligibility criteria is not met/is violated by a user, or (b) you may commit/ be in breach of these Terms (including Privacy Policy). We may immediately deactivate or delete your account and all related information and/or bar any further access to your account or the Services. If you use the Services in violation of these Terms, we may, in our sole discretion, retain all data collected from your use of the Services. Further, you agree that we shall not be liable to you or any third party for the discontinuation or termination of your access to the Services.

You may delete your account at any time by using the option as available on the Sabzifarm/ App and ceasing further use of the Sabzifarm/ Services. Your personal data will be processed in accordance with Sabzifarm’s Privacy Policy as updated from time to time. 

Sabzifarm’s rights to any Comments, indemnification rights and provisions relating to Governing Law and Jurisdiction, shall survive any termination of these Terms. Any such termination of these Terms shall not affect/ waive your obligation to pay for product(s) /services already ordered/availed from the Sabzifarm or affect any liability that may have arisen or may arise relating to events preceding the date of termination. 

 

• Governing Law & Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of India, without giving effect to the principles of conflict of laws thereunder.

Courts at Rajkot shall have exclusive jurisdiction over any proceedings arising in respect of these Terms (including Privacy Policy).

 

• Miscellaneous

Interpretation: The section and subject headings in these Terms are included for reference only and shall not be used to interpret any provisions of these Terms.

Entire Agreement and Waiver: The Terms, together with the Privacy Policy, shall constitute the entire agreement between you and us concerning the Services. No failure or delay by us in exercising any right, power or privilege under the Terms shall operate as a waiver of such right or acceptance of any variation of the Terms and nor shall any single or partial exercise by either party of any right, power or privilege preclude any further exercise of that right or the exercise of any other right, power or privilege.

Severability: If any provision of these Terms is deemed unlawful, invalid, or unenforceable by a judicial court for any reason, then that provision shall be deemed severed from these Terms, and the remainder of the Terms shall continue in full force and effect.

Partnership or Agency: None of the provisions of these Terms shall be deemed to constitute a partnership or agency between you and Us and you shall have no authority to bind Us in any form or manner, whatsoever.